Refund policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be in pristine, unused condition, with tags and in its original packaging. Proof of purchase is required.

Mandatory Inspection Process To initiate a return, you must first contact us at holdybunny@gmail.com. Items sent back without prior approval will be automatically rejected. Upon arrival at our warehouse, our Quality Team will inspect the item. If the product shows any sign of use or damage, the refund will be voided.

Return Shipping Costs HoldyBunny does not cover return shipping fees. The customer is responsible for the cost of the return label and for ensuring the item is packed securely. Shipping costs are non-refundable.

Refunds We will notify you once the inspection is complete. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Note: Your bank may take additional time to post the credit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at holdybunny@gmail.com.